Return Policy

Policy & Conditions
Returns and Refunds

If you purchase an incorrect item from us, please inform us immediately by email quoting the order number so that we can cancel the order. If the order has already been despatched you are responsible for the safe return of the unused goods upon receipt of which we will arrange despatch of the correct item(s) or cancel your order if you prefer.

We will not accept items that have been damaged during fitting. Items that show signs of being fitted will not be accepted for refund. Timers, modules and other electronic components can be damaged by static electricity. These items can not be returned for credit if they have been removed from the sealed packing.

Products that have been fitted for fault finding purposes, we will deem it to have been used.
Electronics and Electrical part and Fridge door seal are not refundable or exchangeable. please care before purchase,
if part number supplied and ordered by customer (special order ) will not accept for refund and exchange.
Before returning any part, please ensure you contact us to arrange the return as multiple despatch addresses are used. We will be unable to accept any part returned for refund without prior authorisation.

Items that are not returnable:
Items not returned in the condition they were received
Items that have obvious signs of use
Items that are returned more than 14 days after returns authorisation
Unwanted items that were delivered more than 14 days ago
Special custom order items that are not normally stocked

Always obtain a certificate of posting when returning items by mail. We can not accept responsibility for returned items that are lost in transit.

It is recommended that - for your own protection - you should send the products back to us per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would therefore recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.

We will not accept any package that is sent without the correct postage. Such packages are treated as undeliverable by the carrier.

All sales on this site are governed by NZ law When ordering goods or services using this site you are entering into a legally binding contract with Home Appliances Online Ltd.

If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.

%20 of value of part or parts applicable as restocking fee involve which supplier is charging us.

shipping fee none refundable .
International sales , your have paid in NZ$ and refund will be paid in NZ$ , If Currency exchange conversion at the time of refund is high or less than amount you have paid in your own currency it will not be our responsibility.


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