The name that will appear on your invoice is 'HOME APPLIANCES ONLINE LTD'
All charges are in NZ dollars.
Registering on the site
You can register before or during the shopping cart process. If you are new to the site, you can create an account using the link at the top of the page. We will ask you for some simple information (no credit card required at this stage) and also ask you whether you would like to subscribe to our regular updates and promotional emails.
Updating your details
Once you have created an account with us you can sign in and change your details at any time. Simply sign into the site and click the user name link at the top of the page. You'll be taken to the 'my account' page where you can update your profile, review current and past orders and manage your subscriptions.
We will only send you emails if you have subscribed to our updates. You can manage your subscription status at any time in the 'my account' area. There will also be an unsubscribe link in any emails sent where you can easily manage the information we send to you.
Whilst shopping with us you can review what's in your shopping cart at any time. Simply click on the shopping cart icon at the top of the page and you can view what you have added. You can also view current and past orders in the 'my account' page
Personal Information Policy
Placing an order
We've made shopping online even easier! All you have to do is add items to your CART as you browse through the site. Once you have chosen what you need, you simply proceed to the Checkout stage where we will ask you to confirm the details of your order. We'll also take you through the delivery options where you can choose to either pick up at a store near you or have your items shipped to your home or workplace. The last stage of the process is paying for your items via pay pal or credit card or your Visa Debit card. Once your order is complete - we'll send you a confirmation email detailing your order.
Viewing an order
You can view an order throughout the shopping process and change it accordingly. Once the order is placed and payment is made - it cannot be edited or changed. You can however view the order (and any past orders) in the account section of your profile by clicking the user name link at the top of the page.
Changing or cancelling an order
Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 094444803 or completing the contact us
form. Please note - we will always do our best to accommodate your request but you may be liable for additional freight costs to return any items purchased in error. For our full returns policy please click here.
Tracking your order
We use two methods of delivery. For most small to medium items, our carriers will be courier post
. Once your item has been shipped, you will receive a notification email with the shipping reference number. All courier post deliveries can be tracked and traced here
If you have ordered large bulky items, they will be shipped by our in-store carriers. Due to varying delivery dates and times with certain furniture and bedding items, your local store will contact you within 24 hours of receiving your order to arrange delivery. If you require an update on your order status - please call us on 0800 79 79 77
Full details on Delivery can be found here
Returns and Refunds
We understand that there will be occasions where you may be sent an incorrect item or the goods that were sent may be faulty. We stand by the products we sell and will gladly refund your purchase or replace the goods (subject to the provisions of our Returns Policy). If you encounter a problem with a product, please contact us at 094444803. We will arrange to pick up the item if it was an error on our end and will return it to the originating store.
Faulty Goods - If you receive a product that is faulty at the time of delivery, please contact us, we will arrange a replacement or a refund for the item.
If we have send you a wrong part by mistake, We will send you a link to buy new part we will replace it with correct part. You will be required to send us back the wrong one. When we have received the incorrect part, we will promptly check for damages. If there are no damages, we will refund to your account. If you Bought a part and you wish to return for refund Because of you don't need or didn't fix you appliance , if package unopened there is a charge of %20 restocking fee
, No refund for Shipping fee . (which most supplier charging us) if you have open the package and use or nonuse , NO RETURN ACCEPTED.
( Supplier won't accept return)
Delivery time frames:
Monday - Friday: 9:00AM-4:30PM
Saturday: 9:00AM - 12:30PM
Deliveries usually occur within 24 hours from placing an order, subject to stock availability. We will contact you should the ordered items be out of stock or any other delay is expected.
Appliances will deliver to your front door , if there is steps involve you need to mention it on the purchase form or call us we will check it out with shipping company.
For Installing Appliance In Auckland you need to call for Quotation . We don't have installation team anywhere else yet and you need to call your local Electrician or Plumber or Appliance servicing or repair shop.
Cost of delivery will calculate automatically by system as soon as you ADD TO CART , For oversize item we will call you back with amount involved .
It is the responsibility of the customer to prepare the site before a new appliance is installed and ensure that the required services (i.e. power and suitable plumbing) are available.
Should an installer agree to assist in disconnecting and removing an appliance, it is done on the strict understanding that the customer accepts full responsibility for all and any damage that may result to either the premises or the appliance.
Where a new appliance is to be connected to a water supply, the installer must have easy access to the plumbing and connection will only be made to existing plumbing. Our installer will check the appliance but will not be held responsible for any water leakage that may occur due to circumstances beyond our control.
On occasions the installer may be asked to deliver an appliance through a restricted or risky area including narrow entrances and hallways, across soft wooded or covered floor and tight turning staircases. All care will be taken but on the understanding that the customer accepts full responsibility for all and any damage that may result to either the premises or the appliance.
Shipping address up to 50kms from store 2-3 business days
Shipping address 51-100kms from store 2-3 business days
Shipping address over 100kms from store 3-5 business days or by arrangement
Rural Delivery :
Transport Rural deliveries that are 15kms (total km's travelled) or more outside of urban boundaries will incur additional charges of $2.20 per km travelled.
A minimum charge of $37.81 rural delivery fee is applicable per Transport consignment.
Delivery Spare Parts
If parts are in stock, dispatch on same day and delivery within 2-3 business days.
If parts are not in stock, dispatch from supplier and delivery within 5 business days.
Where's my order?
If you haven't received your order within the time frames detailed above you can check on the progress of your delivery using the track and trace tools or call us on 094444 803 or email
us .We will verify the status of your order and follow up with the nominated store on your behalf.
Can I pick up in store?
Yes you can, but most orders are dispatched directly from product manufacturer's warehouse. We can organise to be picked up from our premises.
Our address is ;
22 Mandeville Place
Please note: when picking up in store, you will need to bring the following:
A copy of your order confirmation email
The Credit Card or Debit VISA card used for payment of your order.
Damaged or Lost Goods
If your goods arrive damaged or get lost in transit, contact us immediately on discovery of the damage or loss and at all times within 24 hours of receiving your order. You can lodge a damaged or lost goods claim by calling us on 09 4444803 or e-mailing us here
Payment and Product Info
Online Payment Options
Currently we take PAY PAL, VISA, VISA Debit Cards, VISA Pressie Cards, Mastercard as forms of payment for online transactions. Account 2 Account is other option by selecting on the payment page . We do not accept EFTPOS, Direct Funds Transfer or other forms of wire transfer services. Unfortunately we cannot accept gift vouchers or store credit for online purchases.
We make it a priority to stock products online that we can fulfill across the country but there may be occasions where the popularity of a product, promotion or special price means it sells out faster than our systems update. Products offered on the website may vary from our retail stores and in some cases may only be available online. This also applies to pricing on some promotions where 'online only' pricing may apply.
Generally, if the product is available to be purchased online it will have an 'add to cart' button. When a product is no longer available to 'add to cart' it means it may have sold out, be temporarily out of stock or be on backorder. You can still add the product to your wish list and purchase when the item comes back into stock. Most items are available to buy online. If the product is not available online, it may be available in store.
Home Appliances online ltd does not guarantee the availability of any specific product at any time.
Limit per person
We may limit some promotions and product quantities purchased per person, per household or per order. These restrictions include orders placed from the same user account, credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to dealers.
Most of our products come with a manufacturer's warranty. The details will be specific to each product and will vary with some manufacturers offering more than 12 months. Where this is not the case, you can opt to purchase Product Care to provide you additional piece of mind and extended coverage.