The name that will appear on your bank account segment is HOME APPLIANCES ONLINE LTD'
All charges are in NZ dollars.
Registering on the site
You can register before or during the shopping cart process. If you are new to the site, you can create an account using the link at the top of the page. We will ask you for some simple information (no credit card required at this stage) and also ask you whether you would like to subscribe to our regular updates and promotional emails.
Updating your details
Once you have created an account with us you can sign in and change your details at any time. Simply sign into the site and click the user name link at the top of the page. You'll be taken to the 'my account' page where you can update your profile, review current and past orders and manage your subscriptions.
We will only send you emails if you have subscribed to our updates. You can manage your subscription status at any time in the 'my account' area. There will also be an unsubscribe link in any emails sent where you can easily manage the information we send to you.
Whilst shopping with us you can review what's in your shopping cart at any time. Simply click on the shopping cart icon at the top of the page and you can view what you have added. You can also view current and past orders in the 'my account' page
Personal Information Policy
Viewing an order
You can view an order throughout the shopping process and change it accordingly. Once the order is placed and payment is made - it cannot be edited or changed. You can however view the order (and any past orders) in the account section of your profile by clicking the user name link at the top of the page.
Tracking your order
We use two methods of delivery. For most small to medium items, our carriers will be courier post
. Once your item has been shipped, you will receive a notification email with the shipping reference number. All courier post deliveries can be tracked and traced here
If you have ordered large bulky items, they will be shipped by our in-store carriers. Due to varying delivery dates and times with certain Appliances your we will contact you within 24 hours of receiving your order to arrange delivery. If you require an update on your order status JUST EMAIL US by clicking on firstname.lastname@example.org
Returns and Refunds
If you purchase an incorrect item from us, please inform us immediately by email quoting the order number so that we can cancel the order. If the order has already been despatched you are responsible for the safe return of the unused goods upon receipt of which we will arrange despatch of the correct item(s) or cancel your order if you prefer.
We will not accept items that have been damaged during fitting. Items that show signs of being fitted will not be accepted for refund. Timers, modules and other electronic components can be damaged by static electricity. These items can not be returned for credit if they have been removed from the sealed packing.
Products that have been fitted for fault finding purposes, we will deem it to have been used.
Electronics and Electrical part and Fridge door seal are not refundable please care before purchase,
Before returning any part, please ensure you contact us to arrange the return as multiple despatch addresses are used. We will be unable to accept any part returned for refund without prior authorisation.
Items that are not returnable:
Items not returned in the condition they were received
Items that have obvious signs of use
Items that are returned more than 14 days after returns authorisation
Unwanted items that were delivered more than 14 days ago
Special custom order items that are not normally stocked
Always obtain a certificate of posting when returning items by mail. We can not accept responsibility for returned items that are lost in transit.
It is recommended that - for your own protection - you should send the products back to us per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would therefore recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
We will not accept any package that is sent without the correct postage. Such packages are treated as undeliverable by the carrier.
All sales on this site are governed by NZ law When ordering goods or services using this site you are entering into a legally binding contract with Home Appliances Online Ltd.
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Delivery time frames:
Monday - Friday: 9:00AM-5PM
Saturday: 9:00AM - 12:30PM Some Area
Deliveries usually occur within 24 hours from placing an order, subject to stock availability. We will contact you should the ordered items be out of stock or any other delay is expected.
Appliances or large and heavy parcel will deliver to your front door step, if there is steps involve you need to mention it on the purchase form or call us we will check it out with shipping company.
Spare parts will deliver to you by Courier post face to face, if you aren't home it will be postmen decision to leave it in safe place or leave a card for you to call them for redeliver parts to you, our parcel send as non signature , if you wish to be delivered by signature please let us know.
Delivery for new appliances and large items:
Shipping address up to 50kms from store 2-3 business days
Shipping address 51-100kms from store 2-3 business days
Shipping address over 100kms from store 3-5 business days or by arrangement
Rural Delivery :
Transport Rural deliveries that are 15kms (total km's travelled) or more outside of urban boundaries will incur additional charges of $2.20 per km travelled.
A minimum charge of $37.81 rural delivery fee is applicable per Transport consignment.
Delivery Spare Parts
If parts are in stock, dispatch on same day and delivery within 1-5 business days.
If parts are not in stock or sold out , it will be dispatch from supplier and delivery within 5 business days. other wise we call in 1-3 days after your purchase made.
Where's my order?
I got tracking number but it is indicating that this part hasn’t picked up yet.
a tracking number will allocate to your order and it will not be active till it is picked up with courier post. it is in in Processing steps or in back order list and waiting to arrive and handed to courier post .
How long will take for part in back list to be send out ?
If it takes more than 5 days we will inform you with earliest time of part arrival.
I made an order but haven’t received order confirmation .
please check your bank statement and find exact date and time of payment and send it by email to us .
if you have paid and may if you have misspelled your email address please let us know to correct it.
If you haven't received your order within the time frames detailed above you can check on the progress of your delivery using the track and trace tools https://www.courierpost.co.nz/track/track-and-trace/
Can I pick up in store?
Yes you can, please select pick up option when you check out, some orders may dispatch directly from product manufacturer's warehouse. We will call you when part is ready in our store within 1-5 days .
Our address is ;
22 Mandeville Place
Please note: when picking up in store, you will need to bring the following:
A copy of your order confirmation email
Payment and Product Info
Online Payment Options
Currently we take PAY PAL, VISA, VISA Debit Cards, VISA Pressie Cards, Mastercard as forms of payment for online transactions. Account 2 Account is other option by selecting on the payment page . We do not accept Direct Funds Transfer or other forms of wire transfer services. Unfortunately we cannot accept gift vouchers or store credit for online purchases.
shipping cost for parts has been set by counting size and weight and will apper on check out automatically. if your boxes are larger than expected and cost is way more than amount you have been paid may we call you to pay the difference , it is depend on your location , if we find out the system has been charged extra we will refund the difference to your account. or you call us and ask for shipping cost with your delivery address prior to purchase.
We make it a priority to stock products online that we can fulfill across the country but there may be occasions where the popularity of a product, promotion or special price means it sells out faster than our systems update. Products offered on the website may vary from our retail stores and in some cases may only be available online. This also applies to pricing on some promotions where 'online only' pricing may apply.
Generally, if the product is available to be purchased online it will have an 'add to cart' button. When a product is no longer available it does mean it please donot call to double check.be temporarily out of stock or be on backorder. You can still add the product to your wish list and purchase it when the item comes back into stock we will senditout to you. Most items are available to buy online.
Home Appliances online ltd does not guarantee the availability of any specific product at any time.
Limit per person
We may limit some promotions and product quantities purchased per person, per household or per order. These restrictions include orders placed from the same user account, credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to dealers.
Most of our products come with a manufacturer's warranty. The details will be specific to each product and will vary with some manufacturers offering 12 months.