info@homeappliancesonline.co.nz | click here to contact us | 09 444 4803
If you need help looking for a part, please contact us using the form below. It is important to give as much information as much information as possible (part number, part name/type, model number, and a general description of the issue and what you are looking for.
Please allow 1 - 3 working days after form submission for us to respond and confirm your email address is entered correctly before submitting your form to ensure we can respond to you.
While we ship most of our orders to New Zealand, we offer shipping for most products to international recipients as well. Add the product you're looking for to cart, and if you can check out, it means we ship it to you. If you have any questions regarding new orders, get in touch with us above.
Depending on inventory levels and when you order, your product can be even be shipped on the day you order. Most products are sent out within 1 - 3 days and arrive within 2 - 5 days. For products on backorder or to rural/ international locations, this may take longer.
Items can be returned if they are faulty or damaged for a full refund or replacement within 14 days of receiving your order.
If you have purchased the wrong product by accident, we still offer refunds most of the time if you initiate the refund within 14 days of your order, but we may charge a restocking fee of 10% - 20% depending on the item. We may not accept returns on electrical components due to higher likelihoods of damage if installed incorrectly. Please get in touch with us for more details.
Refunds are processed within a few days of us receiving your item back at our warehouse, or straight away if you are cancelling your order before it is shipped. Once the refund has been issued on our end, it should arrive back to your original bank or payment account within 1 - 5 working days. If it takes longer and has not shown up please contact us ASAP.
Unit 5/3 William Pickering Drive, Albany, Auckland 0632, New Zealand
Weekdays: 8:30AM - 4:30PM Saturday /Sunday / Public Holiday: Closed