Frequently Asked Questions

We're a family-run, New Zealand-owned business that sells appliance spare parts. The business was founded by an appliance technician with decades of experience. The company was registered in 2012, began trading in 2014 as a North Shore repair business, and has focused on parts since 2017. We've helped over 100,000 customers and list 65,000+ parts online for the brands found in New Zealand homes.

Our warehouse, with a pick-up counter and reception, is at Unit 5, 3 William Pickering Drive, Rosedale, Auckland 0632, on the corner of Bush Road (the entrance is on Bush Road). You're welcome to pick up orders or come in to buy. If you're buying in person, call first so we can check the part is in stock.

Monday to Friday, 8:30am to 4:30pm. We're closed on weekends and public holidays.

No. We sell parts only. For gas, refrigerant or wired electrical parts, we recommend using a licensed technician.

Search our website by your appliance's model number or by the part number. Most product pages list the models the part fits, and you can use the model search on the page to check yours.

It's usually on a sticker or plate inside the door, on the back, or underneath the appliance. Our guide shows where to look for each type of appliance: How to Find Your Appliance Model Number.

Yes, free of charge. Send us your appliance's model number and the part you need, and we'll confirm the right part or send you a direct link to it. We reply within 1–2 working days.

Often, yes. We can order many parts that aren't listed through our suppliers. Email us your model number, the part number if you know it, and a photo or description of the part, and we'll send you a quote.

For many brands, yes. Send us your model number and we'll check the manufacturer's parts diagram to find the part you need.

Most of our parts are genuine parts from the appliance manufacturer. We source genuine parts through the manufacturers and their authorised New Zealand suppliers. Some parts are compatible (aftermarket) replacements, and the product page says which.

A replacement part made by another manufacturer to fit your appliance. We mainly offer compatible parts where the original has been discontinued or is hard to get, and only from suppliers we trust.

Contact us with your model number. We often stock or can source a compatible replacement for discontinued parts.

With any of the payment methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

No. You can check out as a guest, or create a free account to track your orders. We only email you about your orders.

Yes, for appliance technicians, maintenance companies, property managers and other businesses. Trade accounts get discounted pricing. You can apply on our Trade Account page; applications usually take a few days.

In-stock parts are dispatched within 1 working day. Delivery within New Zealand usually takes 1–5 working days; rural addresses can take longer. We ship with NZ Post, NZ Couriers and DHL. Parts we order in from suppliers take longer; see Lead Times for Parts.

Delivery is calculated at checkout based on your address.

Yes, free of charge, from our Rosedale warehouse in Auckland. Choose pick-up at checkout and we'll email you when your order is ready, usually within 24 hours for in-stock parts. See Delivery and Click & Collect for directions.

Yes. Delivery to Australia usually takes 5–10 working days, depending on location. We also ship to some other countries: if you can select your country at checkout, we can ship there.

We can't keep every part in stock, so many are ordered from the supplier as soon as you order. Parts from New Zealand suppliers usually take 2–7 working days; parts from Australia and Europe take longer, and manufacturer backorders can take 2–12 weeks or more. See Lead Times for Parts for each brand. If a backorder takes longer than expected, we'll let you know.

Yes, you can cancel for a full refund at any time before your order is shipped or picked up. A small number of special-order parts can't be cancelled once we've ordered them; we'll always tell you before we order them, so you can decide.

Yes, within 14 days of receiving it, if it's unused and in its original packaging. Contact us first so we can approve the return. A 20% restocking fee applies, and return shipping is at your cost. See How to Return a Part.

Electrical parts can't be returned for change of mind. Faulty or wrongly supplied electrical parts are covered as normal.

We'll replace or refund it at no cost to you, including return shipping. Contact us and we'll send you a return label.

We process refunds within 7 days of the return reaching us.

Yes, 12 months unless stated otherwise. Electrical parts must be installed by a registered electrician or service technician for the warranty to apply, and fragile items such as glass, ceramic and fridge shelves aren't covered. See our Refund Policy for the full terms.

Many parts, like filters, seals, shelves, knobs and baskets, are easy to fit yourself, and our guides show you how. For gas, refrigerant or wired electrical parts, use a licensed technician.