Shipping policy

At Home Appliances Online, we offer flexible shipping options to ensure you receive your appliance parts in a timely and convenient manner. We ship New Zealand-wide and also offer international delivery for selected items.

In-Stock Items
Items that are in stock will either be available for pickup within 24 hours or will be shipped out within 24 hours of purchase (business days only). In some cases, processing may take slightly longer, but we aim to dispatch all in-stock orders as quickly as possible.

Supplier Stock Items
If an item is not currently in stock but is available from our supplier, we will order it immediately (if not already ordered) and dispatch it to you as soon as it arrives. These items usually take only a few extra days, depending on the supplier’s delivery schedule.

Special Order Items
Rare or less commonly stocked parts may be treated as special order items. These can take anywhere from a few weeks to several months, depending on availability. If an item is expected to take longer than the estimated timeframe shown on our website at the time of purchase, we will contact you to inform you of the updated ETA.

Cancellations and Refunds
You may request a full refund for any order at any time before the item has been shipped or picked up — no questions asked. However, special order items may incur a restocking fee if cancelled after the initial grace period. When you place an order for a special order item, we will notify you shortly after purchase to confirm its special order status and provide an option to cancel at that time without any fee. If you choose to proceed and later wish to cancel, a restocking fee may apply.

We aim to keep you updated at every stage of the order process. If you have any questions about shipping times or order status, please don’t hesitate to get in touch with our team.